Dealing with Complaints

COMPLAINTS POLICY 

1. Lay Clients, professional clients and licensed access clients have a right to complain about the service I provide.
2. Complaints must be made in writing addressed to me at:​ Chambers of Mr Keith Pitts, 2 Meeting Lane, Melbourn, Cambridgeshire, SG8 6AN.
3. I will make every endeavour to resolve any complaint made; and will respond in writing within 20 working days of receipt of the complaint.
4. If I am unable to resolve the complaint to the satisfaction of the complainer, the complaint may be referred to the Legal Services ombudsman:

Legal Ombudsman

PO Box 6806

Wolverhampton

WV1 9WJ T 0300 555 0333

www.legalombudsman.org.uk

Complaint forms may be downloaded from the Legal Services Ombudsman web site although it may be noted that the Ombudsman service prefers to be contacted first by telephone.

21st July 2020

Keith Pitts

Eur. Ing., C.Eng., M.I.Mech.E., B.Sc., 

Post Graduate Diploma in Law

Barrister at Law